Clinic Service Representative - Lung Cancer Screening - 40 Hours - Days
Clinical Service Representative (Lung Cancer Screening Program) Join a compassionate and highly specialized team at Henry Ford Health supporting a centralized lung cancer screening program serving 13 accredited sites and potentially expanding into broader regional networks. This remote position plays a critical role in patient coordination, record management, and scheduling—but may transition to an onsite setting in the future. Monthly onsite team meetings are held to maintain collaboration and excellence.
The ideal candidate thrives in a high-volume, patient-facing environment and is driven by empathy, precision, and flexibility. This role functions more like a unit secretary, navigating healthcare records, documenting encounters, and coordinating multidisciplinary care pathways for patients aged 50–77.
Key Competencies & Expectations Include:
- Patient Communication & Compassion: Conduct up to 40 calls/day, often with older adults and high-emotion conversations
- Scheduling Expertise: Manage radiology-based appointment coordination, patient record creation, and work queue follow-up
- Healthcare System Navigation: Work across Epic, Eon tracking, Teams, and Webex; Epic experience preferred
- Team Collaboration & Flexibility: Rotate weekly between main phone line, follow-ups, and returning patient management
- Multidisciplinary Coordination: Support clinical teams including pulmonology, oncology, and radiology
- Attention to Detail & Autonomy: Independently handle documentation, call tracking, and problem resolution
- Organizational Reliability: Monday–Friday, 8:00 AM–4:30 PM; remote work with potential for onsite return
- Call Quotas & Accountability: Maintain daily call benchmarks; assist proactively when primary lines are quiet
GENERAL SUMMARY:
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
EDUCATION REQUIRED:
- High School Diploma or equivalent.
EXPERIENCE REQUIRED:
- Required to perform calculations, complete forms, extensively utilize computer information system.
- Familiarity with clinic environment preferred.
- Demonstrated ability to work with detailed information.
- Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
- Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
- Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
- Ability to work successfully in a fast-paced environment with frequent interruptions.
- Ability to work within a team setting and be supportive of team members.
- Successful completion of yearly competencies.
- Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
- Ability to work effectively with populations of diverse backgrounds and ages.
- Dependable and punctual. Strong organizational skills and ability to multi-task.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.