Central Schedule Coordinator - Cardiology - Full Time (40Hrs)/Days - Detroit
Central Scheduling Coordinator – Cardiology
Location: Detroit Campus - 2799 W. Grand Blvd Detroit MI 48202
Department: Cardiology
Shift: Full Time - 40 Hours - Day Shift, Monday-Friday 8AM-4:30PM
General Summary
Under general supervision, the Central Scheduling Coordinator – Cardiology is responsible for coordinating and scheduling patient appointments, procedures, and diagnostic services across cardiology service lines. Serves as a key point of contact for patients, providers, and internal departments to ensure accurate, timely, and efficient scheduling. Utilizes strong customer service, organizational, and communication skills to support patient access and continuity of care.
Essential Duties and Responsibilities
- Coordinates and schedules cardiology appointments, including office visits, diagnostic testing, and procedures, in accordance with provider availability and departmental guidelines.
- Verifies patient demographic and insurance information to ensure accuracy and completeness prior to scheduling.
- Communicates clearly with patients regarding appointment details, preparation instructions, and any required documentation.
- Collaborates with clinical staff, physicians, and other departments to optimize scheduling workflows and resolve conflicts.
- Prioritizes urgent and emergent scheduling requests appropriately.
- Maintains knowledge of cardiology services, procedures, and scheduling protocols.
- Utilizes electronic medical records (EMR) and scheduling systems to manage appointments and patient information.
- Provides excellent customer service by addressing patient inquiries, concerns, and requests in a professional and timely manner.
- Ensures compliance with organizational policies, HIPAA regulations, and departmental procedures.
- Assists with reporting, tracking, and follow-up activities related to scheduling and patient access.
Education/Experience Required
- High School Diploma or GED required.
- Previous experience in scheduling, patient access, or healthcare administrative support preferred.
- Experience in a cardiology or specialty practice setting is a plus.
Additional Information
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficient in computer systems and electronic scheduling platforms.
- Demonstrates attention to detail and problem-solving abilities.
- Commitment to providing high-quality patient-centered service.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.