Call Center Representative, Sterling Heights, OptimEyes

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Admin Support (Non-Clinical)
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208379 Requisition #

GENERAL SUMMARY

Responsible for handling multiple outgoing and incoming calls to service multiple offices. Scheduling appointments, verifying insurance information, and maintaining database. Tracking, formatting and reporting progress using MS Excel. Continuously thinking of ways to develop and improve workflow. Ensures timely turnaround of all customer service correspondence. Communicates and corresponds with multiple offices and other internal departments. Researches and resolves any customer service issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Identify and contact patients who are due for appointments, and schedule appropriately
  • Maintain database, ensuring accuracy of patient information.
  • Verify and update insurance information. 
  • Track and log progress on a daily basis.
  • Process and complete online appointment requests.
  • Accept, handle or forward incoming calls from 800 line professionally.
  • Correspond and communicate with appropriate departments within organization.
  • Identify, research, resolve and respond to customer service issues.
  • Seeks solutions and communicates with department manager.
  • Develops and grows positive working relationship with team and organization.
  • Projects a professional image in all service correspondence.
  • Maintains organized files and reports any discrepancies to department manager.
  • Attends functions/training to gain knowledge of billing/process and vendor product.
  • Assumes and performs other duties and responsibilities not specifically outlines herein, but which are logically and properly inherent to the position.

EDUCATION/EXPERIENCE REQUIRED

  • High school diploma or G.E.D. Prior administrative/clerical experience in a corporate office preferred.
  • Proficient in Microsoft Office and Windows.
  • Must be able to demonstrate problem solving skills. Must have excellent customer service skills.
  • Must display a positive customer service attitude.
  • Must be able to be flexible in work hours. Must have effective oral and written communications.
  • Must have organizational and time management skills that result in high productivity.

PHYSICAL DEMANDS/WORKING CONDITIONS

  • Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
  • Requires walking, hearing, reaching, and the use of hands and fingers.
  • Requires the ability to occasionally lift or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision.
  • Must be able to work nights and weekends when needed.

    Overview

       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit HenryFord.com.

     Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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