Asst-Office Operations - Family Practice - Full Time - Novi
🔍 Novi, Michigan
- 💼
- Henry Ford Ascension Medical Group MI
- 📅
- 2612185 Requisition #
Asst-Office Operations
Shift: Full Time - 40 Hours - Day Shift with 1 Late Evening.
Location: Providence Park Hospital: Novi-47601 Grand River Avenue Novi MI 48374
GENERAL SUMMARY
Provides administrative, clerical, and customer service support to patients, visitors, providers, and staff in a medical setting. Responsible for patient registration, scheduling, insurance verification, charge entry, payment collection, and general office support while ensuring accurate and efficient service.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Greets patients and visitors and provides courteous customer service.
- Checks patients in and out and obtains required documentation.
- Verifies and enters patient demographic and insurance information.
- Obtains and verifies insurance authorizations and precertifications.
- Schedules, confirms, and reschedules patient appointments.
- Processes medical record release requests and related documentation.
- Enters, reviews, and submits daily charges for patient services.
- Collects co-payments and reconciles daily reports and deposits.
- Provides general administrative and clerical support to the assigned area.
- Maintains accurate and confidential patient records.
- Utilizes electronic medical records, scheduling systems, and other computer applications.
- Performs other related duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED
- High School Diploma or G.E.D. equivalency OR
- One year of applicable cumulative job-specific experience.
Note: Required professional licensure or certification may be used in lieu of education or experience, when applicable.
SKILLS AND ABILITIES
- Strong customer service, communication, organizational, and prioritization skills.
- Attention to detail and accuracy.
- Ability to handle confidential information appropriately.
- Basic computer and mathematical skills.
- Ability to work effectively in a fast-paced medical office environment.
- Ability to manage multiple priorities and work effectively as part of a team.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.