Ambulatory Operations Coordinator - Full Time(40Hrs)/Days - Northwest Region
Ambulatory Operations Coordinator
Organization: Henry Ford Health
Department: Ambulatory Operations
Shift: Full Time – Day Shift | 7:00 AM – 3:30 PM
Location: Northwest region (West Bloomfield, Bloomfield Township, Plymouth, Beck Road, or Columbus)
General Summary
Under the direction of the Ambulatory Operations Director (AOD), the Ambulatory Operations Coordinator (AOC) independently performs a wide range of operational, administrative, and project coordination responsibilities in support of ambulatory medical center operations across the Northwest Region. This role serves as a key liaison and primary point of contact for internal and external stakeholders regarding day-to-day operational needs, building support, communication, and site coordination.
The AOC supports multiple ambulatory locations and collaborates closely with clinical leadership, facilities, environmental services (EVS), security, IT, supply chain, landlords, vendors, and ancillary departments to ensure efficient and effective operations. Responsibilities include operational oversight, project coordination, reporting, community outreach, facility event support, and maintaining operational readiness for assigned sites.
This position requires strong organizational and communication skills, the ability to manage multiple priorities independently, and a proactive approach to resolving operational concerns in a fast-paced healthcare environment.
Principal Duties and Responsibilities
- Serves as the primary operational resource for assigned ambulatory sites, supporting day-to-day building and operational needs.
- Coordinates maintenance requests, repairs, signage, vendor services, and facility-related concerns in partnership with facilities, EVS, security, IT, and clinical leadership.
- Acts as the point of contact and proxy for the Ambulatory Operations Director regarding building concerns, tenant communication, landlord correspondence, and operational inquiries.
- Supports operational preparedness activities including fire drills, emergency response coordination, and issue resolution related to power outages, water intrusions, and other urgent facility situations.
- Coordinates and supports construction oversight, office space utilization, and operational planning activities for assigned sites.
- Prepares agendas and moderates operational huddles and meetings as needed.
- Develops and maintains spreadsheets, dashboards, reports, tracking tools, presentations, and other professional documents to support operational decision-making.
- Supports organizational initiatives, special projects, community outreach efforts, and facility events across the region.
- Travels regularly to multiple ambulatory locations within the Northwest Region based on operational needs and building coverage assignments.
- Maintains confidentiality of sensitive information encountered in the course of work.
Education and Experience Required
- Associate degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and experience required.
- Bachelor’s degree preferred.
- Minimum of four (4) years of progressively responsible administrative or operational support experience preferred.
- Previous healthcare, ambulatory operations, facilities coordination, or project management experience strongly preferred.
- High School diploma or equivalent required.
Additional Qualifications
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to interact effectively with individuals at all levels of the organization.
- Ability to manage multiple concurrent priorities and work independently in a fast-paced environment.
- Advanced proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and related software.
- Strong interpersonal skills and the ability to navigate ambiguity while maintaining professionalism and customer service excellence.
Additional Information
- Full Time Benefit Eligible
- Day Shift
- Occasional support for events or operational needs outside standard business hours may be required.
- Regional travel required throughout the Northwest Michigan ambulatory locations.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.