Administrative Assistant - Full time - Sterling Heights

GENERAL SUMMARY:

Performs duties related to HFO office sales, to include spreadsheets, stores totals, and reconciling discrepancies.

PRINCIPAL DUTIES AND RESPONSIBILITIES REQUIRED:

·       Handles phone calls, transferring calls appropriately, taking messages, and responding to e-mails and patient complaints

·       Performs front desk duties to include greeting customers and accepting deliveries

·       Complete spreadsheets, check store totals, and reconcile discrepancies; prepare monthly folders

·       Performs point of sale responsibilities, including preparing a summary for all stores; separate cash from insurance, print MOS issues (printer, fax, etc.) and copy for IT, pull problem orders for the Billing Department

·       Performs cash reconciliations

·       Handles US and internal mail for a specific store. Sorts interoffice mail, separating cash reconciliations, coupons, day sheets, and supporting documents; process and store coupons

·       Enters the schedules for all Optometrists

·       Completes specified duties surrounding inventory. Orders supplies for the office

·       Additional responsibilities for Support Services Administrative Assistants may include:

·       Responsible for daily and monthly reporting and analysis for all offices as required by

·       Director of Finance and Vice President.

·       Prepare analysis of discounting for all Satellite offices for discussion with Director of

·       Satellite Operations and Satellite Office Managers

·       Maintain insurance and patient collection database in Access. Produce and mail all letters. Ensure database is kept current.

·       Prepare monthly reporting and reconciliation for all lens and contact lens products.

·       Oversee all inventory cycle counts and variance analysis for all satellite offices. Review variance explanations.

·       Assist with Payroll functions as needed.

·       Prepare bi-monthly reporting for POS adjustments and Outstanding Receivables

·       Enter patient refund transactions into PeopleSoft.

·       Maintain Access database and prepare reporting for all offices related to Special Testing and Services.

·       Perform other duties as required