101387 - Vice President - Market Operations & Strategy

 EDUCATION/EXPERIENCE REQUIRED:  

• Bachelor’s Degree Master’s Degree in Business or Health Care Administration or related field required. 

• Ten plus (10+) years of leadership experience in hospital management and AMC role; including prior management experience in areas such as ambulatory care programs, revenue cycle management, pro-fee and hospital fee billing systems, Innovation programs, facilities building projects oversight, or other hospital operations management, infrastructure or redesign project management, etc. 

• Expertise in leading Performance Improvement approaches which includes experience in development of comprehensive reports and interpretation of complex data utilizing such methodologies as LEAN, CUSP, and PDCA. 

• Experience and training in Human Centered Design, along with proven experience organizing and directing multiple teams and departments. 

• Extremely versatile, dedicated to efficient productivity; prior Baldrige or equivalent training.   Skilled in preparation and presentation of reports to various committees and groups, including experience and accountability to Board of Trustees, Foundation Boards, and C-Suite Leadership. 

• Experience planning and leading strategic initiatives with a focus on creating and evaluating business arrangements that generate growth and revenue enhancements for the health system. 

• Must thrive in an accountable, collaborative, shared leadership environment.  

• Ability to communicate effectively in writing and verbally. Analytical skills. 

• Skilled in effective planning, both strategic and short-term, and organizing attributes.

• Skilled in exercising initiative, judgment, problem solving, and decision making.

• Ability to set priorities and avoid crises management.

• Knowledgeable in organization policies, procedures, systems, and objectives. Experience with data analysis. 

• Experience with budget management.

• Proven success in a project coordination role. 

• Nimble business mind with a focus on developing creative solutions.   Strong project reporting skills, with a focus on interdepartmental communication. 

CERTIFICATIONS/LICENSURES REQUIRED:

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

• Communication  

• Ownership 

• Understanding  

• Motivation 

• Sensitivity  

• Excellence 

• Teamwork  

• Respect

• Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities: 

• Be self-directed

• Be flexible and committed to the team concept

• Demonstrate teamwork, initiative and willingness to learn

• Be open to new learning experiences

• Accepts and respects diversity without judgment

• Demonstrates customer service values

 PHYSICAL DEMANDS/WORKING CONDITIONS:

• Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working within and throughout various functions and entities in the organization to achieve operational success.  

• Must be able to effectively analyze, communicate and respond. 

• Must be able to travel to various HFHS sites and locations as needed.