101387 - Vice President - Market Operations & Strategy

Business (Non-Clinical)
194423 Requisition #
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Provides overall strategic leadership and direction in the development of Market integration with strategic, operational and financial plans in order to contribute to the long-term growth and viability of the System. Partners with senior leaders and Market business leaders to translate business needs into long-term viable solutions and to identify opportunities for integration and leveraging of resources. Identifies and promotes desired changes in culture and continuous improvement strategies. In addition, consistently demonstrate the behaviors, leadership competencies and technical competencies necessary to make significant contributions to the long-term viability of the Market and healthcare system.  Leads strategic design, development and implementation of innovation hub that drives creativity, collaboration and healthcare transformation.

Leads the development, measurement and monitoring of goals, objectives, plans and policies established by the Market Chief Executive Officer (CEO) and other leadership throughout the Market. Provides diverse, complex and confidential services for the Market CEO, and other Market executive leadership as requested.  Plans, develops and implements strategic initiatives. Coordinates and synchronizes the efforts of several multifunctional and/or geographically dispersed work teams. Manages strategic assignments for the Market CEO including, but not limited to new business opportunities; data analysis and research; coordination of consultants; development and administration of Market budget considerations; preparation of speeches and presentations; compilation and review of daily and monthly reports and preparation of responses to correspondence from various groups including businesses and patients. Applies independent judgment and initiative on assignments that are sensitive in nature and deals effectively with high-level contacts within and outside of the Market.


  • Leads, manages and oversees special, strategic and highly visible project initiatives for the South Market Chief Executive Officer.  Serves in a leadership capacity planning role, executing and managing the implementation of new businesses, services or operational opportunities (e.g., Market integration) and varied, ad-hoc and concurrent assignments for the South Market CEO and Hospital Presidents within the Market.

  • Manages a variety of duties and responsibilities for the Market CEO including, but not limited to: 

  • Strategic planning functions for the South Market in partnership and collaboration with leadership teams throughout the hospitals, ambulatory services, academic affiliations, medical group and system leaders, etc. 

  • Project and lean management requiring strategic planning, business development, supply chain management, process improvement, financial and/or associate management, hospital and Market operations. 

  • Preparing and presenting reports and recommendations to the Market leadership teams. 

  • Providing assistance to Market CEO in researching and developing themes/trends in response to internal and external requests. 

  • Supports effective daily management of the Market CEO operations, responding to assignments in support of Market CEO responsibilities and executive leadership team.  Responds to a wide variety of inquiries and requests for action by the President and CEO requiring appropriate independent investigation, follow-up and response. 

  • Leads design, development and implementation of broad innovative strategy that drives creativity, collaboration and transformation of healthcare systems and services that propels advancements, addresses business challenges and supports HFHS and Market vision and objectives.  

  • Partners and collaborates with academic department leadership on research related issues as it relates to research funding and clinical trials; teaching and education challenges as it relates to ACGME and other educational certifications and clinical program development and delivery challenges.

  • Researches and analyzes operational and market trends and statistics, including analysis of system competitors.  Translates research findings into conceptual ideas/rationale and recommends appropriate actions, viable solutions or innovative approaches. 

  • Supports decision-making activities of the Market executive team as requested, providing input into the development of strategic imperatives and goals and manages consulting resources.

  • Prepares confidential written materials, reports, summaries and correspondence on behalf of the Market CEO.  Provides on-going communication updates to senior leadership, management, staff and appropriate customers relative to the status of existing projects and the identification of new opportunities.

  • Serves as a liaison and represents the Market CEO to various internal and external groups.  Serves as an administrative representative at functions and special meetings and sessions as requested.  Participates in a variety of selected committees and teams as directed.

  • Serves as a technical resource and assists the President/CEO and Market Hospital Presidents with operational needs.  Prioritizes and manages work relative to critical assignment and/or project timelines. 

  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, HFHS Compliance Program, Standards of Conduct, as well as other policies by ensuring adherence in a manner that reflects honest, ethical and professional behavior.


  • Bachelor’s Degree Master’s Degree in Business or Health Care Administration or related field required. 

  • Ten plus (10+) years of leadership experience in hospital management and AMC role; including prior management experience in areas such as ambulatory care programs, revenue cycle management, pro-fee and hospital fee billing systems, Innovation programs, facilities building projects oversight, or other hospital operations management, infrastructure or redesign project management, etc. 

  • Expertise in leading Performance Improvement approaches which includes experience in development of comprehensive reports and interpretation of complex data utilizing such methodologies as LEAN, CUSP, and PDCA. 

  • Experience and training in Human Centered Design, along with proven experience organizing and directing multiple teams and departments. 

  • Extremely versatile, dedicated to efficient productivity; prior Baldrige or equivalent training.   Skilled in preparation and presentation of reports to various committees and groups, including experience and accountability to Board of Trustees, Foundation Boards, and C-Suite Leadership. 

  • Experience planning and leading strategic initiatives with a focus on creating and evaluating business arrangements that generate growth and revenue enhancements for the health system. 

  • Must thrive in an accountable, collaborative, shared leadership environment.  

  • Ability to communicate effectively in writing and verbally. Analytical skills. 

  • Skilled in effective planning, both strategic and short-term, and organizing attributes.

  • Skilled in exercising initiative, judgment, problem solving, and decision making.

  • Ability to set priorities and avoid crises management.

  • Knowledgeable in organization policies, procedures, systems, and objectives. Experience with data analysis. 

  • Experience with budget management.

  • Proven success in a project coordination role. 

  • Nimble business mind with a focus on developing creative solutions.   Strong project reporting skills, with a focus on interdepartmental communication. 


Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

  • Communication  

  • Ownership 

  • Understanding  

  • Motivation 

  • Sensitivity  

  • Excellence 

  • Teamwork  

  • Respect

  • Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities: 

  • Be self-directed

  • Be flexible and committed to the team concept

  • Demonstrate teamwork, initiative and willingness to learn

  • Be open to new learning experiences

  • Accepts and respects diversity without judgment

  • Demonstrates customer service values


  • Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working within and throughout various functions and entities in the organization to achieve operational success.  

  • Must be able to effectively analyze, communicate and respond. 

  • Must be able to travel to various HFHS sites and locations as needed.


       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit HenryFord.com.


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

       and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

       benefits and services.  Employee's classified as contingent status are not eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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