Systems Analyst (Hybrid - Troy, MI) - Health Alliance Plan
🔍 Troy, Michigan
GENERAL SUMMARY:
The objective of this position is to provide administrative support for multiple operating environments or systems. The incumbent will be required to perform hardware and operating system maintenance, installation, patch/revision upgrades, account administration, file system maintenance, hardware installations, application support, and software installations on multiple operating environments. The incumbent is required to work cooperatively as part of multiple project teams for application, technology and infrastructure support. The incumbent will be required to participate in capacity and infrastructure planning. The incumbent will be required to work within a process oriented operational environment where metrics based performance measurements are vital to success.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Troubleshoot technical issues.
- Completes problem management tickets, requests, and changes within the SLA timeframe.
- Perform Operating System (OS) maintenance to including: installation, patch upgrades and configuration.
- Perform hardware installations of servers, cabling and storage.
- Perform file system maintenance to include file system creation, sizing and maintenance. This also includes file system security for user and group access to data.
- Perform monitoring of systems for Key Performance Indicator (KPI) violations and remedy the situation according to process.
- Perform scripting to automate functions and reporting.
- Maintain technical documentation according to standards based upon work performed.
- Work as part of project teams to prepare for and implement new or upgraded applications.
- Perform other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- Associate’s Degree in Computer Science or related field.
- Relevant experience may be considered in lieu of academic requirements.
- Two plus (2+) years of IT experience, preferred.
- Proficient in MS Office products including VISIO, preferred.
- ITIL certification, preferred.
- Ability to occasionally work nights, weekends, and holidays.
Department Specific Experience Preferred:
- Experience/exposure to IT security.
- Understanding of patching on servers/desktops.
- Knowledge of Microsoft applications, including Excel.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.