Patient Access Liaison - Cardiovascular Medicine - Full Time(40Hrs)/Days - Detroit
Patient Access Liaison – Cardiovascular Medicine
Location: Detroit, MI
Schedule: Full-Time | Day Shift
Position Overview
The Patient Access Liaison plays a critical role in supporting Cardiovascular Medicine by owning and managing provider schedules across all sites of practice. This role is ideal for someone with strong medical scheduling experience who understands how accurate templates and proactive access management directly impact patient care and provider efficiency.
You will serve as the centralized scheduling resource for the cardiovascular service line, ensuring consistent, standardized scheduling practices while collaborating closely with Contact Center teams, RPO, clinics, and leadership.
Key Responsibilities
Own and manage the master schedule templates for the cardiovascular service line, including all schedule changes
Act as the primary authority for provider scheduling, ensuring accuracy and consistency across all clinic locations
Proactively monitor, manage, and report on outpatient clinic availability for all scheduled cardiovascular resources
Serve as a central point of contact for patient access and scheduling for referring physicians, patients, and internal teams
Collaborate with Contact Center and RPO teams to support efficient patient scheduling and access
Ensure standardized scheduling protocols, processes, and procedures are followed across all sites
Maintain consistent provider templates and master schedules to support operational efficiency and patient access
EDUCATION/EXPERIENCE REQUIRED:
- High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred.
- A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance.
- Analytical ability required preparing physicians' schedules is preferred.
- Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills.
Required Qualifications
Demonstrated experience in medical scheduling (required)
Experience managing provider templates and clinic schedules across multiple locations preferred
Strong understanding of patient access workflows in a healthcare or clinical environment
Excellent attention to detail and ability to manage complex scheduling needs
Strong communication and collaboration skills
Why Join Us
Work alongside a highly specialized Cardiovascular Medicine team
Play a key role in improving patient access and care delivery
Be part of a collaborative, fast-paced healthcare environment where your scheduling expertise truly matters
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.