Mgr – Epic | MyChart/Healthy Planet | Full Time
DESCRIPTION:
The Manager is responsible for the overall design, implementation, training, documentation, operation and support of Clinical or Business applications and reports. This includes planning, design, implementation and project management; daily operational management; a focus on service excellence and employee engagement; staff skills development, and fiscal responsibility. The Manager acts as the Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Manager performs these activities following HFHS standards and processes.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Directs the work of and provide leadership to application staff to support the planning, design/build, test, implementation, support and operational needs of the organization. This includes, but is not limited to, project management, resource planning, assessment of integration and/or interface needs, support and maintenance,
- Participates in the definition of operational readiness requirements.
- Leads and participates on cross-functional teams to ensure integration and alignment of build, process design, and configuration of workflows.
- Identifies inefficiencies and opportunities for improvement within application design and recommends solutions.
- Supports implementation success by participating in the planning for KPIs and in the response to metrics post go live
- Organizes team to provide ongoing operational support post implementations.
- Communicates status of work in progress to project team, requestor or Director.
- Acts as the Project Helios liaison to associated departments and constituencies throughout the health system. Understands core system processes and interdependencies. Researches trends and best practices in relation to healthcare application software. Provides organizational leadership with respect to Clinical or business applications
- Participates actively in key meetings with Operational Leaders to develop best practice processes.
- Represents application team on other various Governance Advisory Councils and organizational Teams.
- Promotes workflow analysis and redesign associated with implementation and optimization of system applications. Advises staff on the adoption of processes that improve efficiency with the adoption of the software.
- Recommends process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance and/or regulatory policies.
- Uses human factors and error proofing concepts whenever possible to improve safety and efficiency.
- Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures that team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates and resolves issues that impact infrastructure and application performance
- Evaluate trends on performance, capacity and operational health and develops plans to address key issues.
- Leads the development and review of disaster recovery plans.
- Resolves most issues independently and partner with vendors to resolve more complex issues.
- Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
- Leads continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to solution architects and supervisors.
- Leads review and management of tickets: break/fix for designated areas of responsibility
- Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
- Promotes, develops and adheres to system standards, and best practices, Collaborates across Project Helios team to develop unified approaches and standard work. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes.
- Provides input to solution architects for standards, best practices, and process improvements. Input may be, but not limited to, best clinical and /or business process and workflows.
- Establishes testing best practices and standards
- Oversees proofs of concepts for new technology, processes, and/or workflows.
- Implements applications according to requirements, specifications and compliance/regulatory standards.
- Stays current with respective technology capabilities and/or third party billing and compliance regulations (when applicable).
- Collaborates with vendor partners and contractors.
- Leads implementation of major version upgrades and special updates.
- Communication & Relationship Management
- Works with other Managers and Project Helios Leadership to lead issue resolution while maintaining HFHS Standards of Excellence.
- Effectively manages conflict and works together with team members, colleagues, and other leaders prepares, shares, and presents
- Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of colleagues, and Helios and Operational leadership team.
- Provides input to support technology planning
- Works with IT, Project Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
- Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree required, Master's Degree preferred;
- 5 years required, 8 years preferred of strong experience in one of the following:
- Technical experience:
- Strong knowledge of state-of-the art engineering approaches in design, build, testing, debugging problems, and ongoing technical support.
- Able to articulate previous examples of workflows and processes associated with previous IT experience.
AND/OR
- Clinical experience includes:
- Strong knowledge/experience in clinical workflows and processes.
- Able to articulate previous examples of workflows and processes associated with clinical experience integrated with IT solutions.
AND/OR
- Revenue experience includes:
- Specific knowledge of one or more of the following: bed management, registration, scheduling, revenue cycle reports, professional billing, hospital billing, medical records or coding.
- Additionally must be able to articulate revenue cycle workflows and processes for one or more of the above areas with a focus on IT integrated solutions.
CERTIFICATIONS/LICENSURES REQUIRED:
- Epic Certification in designated Application (May hire into position without certification, but must attain certification within first 6 months of hire to continue employment.)
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.