Voice Engineer
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Minimum five (5) years’ experience supporting and implementing VoIP systems and endpoints in complex multi-site VoIP networks.
- Minimum of five (5) years’ experience related to complex dial plans. Examples would be the design and implementation of a multi-site, multiple vendor structured dial plan. Experience with global locations is not a requirement.
- Experience implementing SIP trunking and configuration of Session Boarder Controllers.
- Requires five (5) years’ experience in a multi-vendor voice and data environment consisting of hardware and software from at least 2 of these vendors in order of preference: Avaya (legacy - Avaya Red), Cisco, Unify (formerly Siemens) and Genesys.
- Requires experience using tools for the support of complex VoIP environments. These are tools used for troubleshooting and diagnosing, system monitoring, capacity planning and performance optimization. Examples are: Orion Solar Winds, Oasis, NetScout, Impact Technologies Traffic Analyst, as well as vendor specific tools for performance optimization and capacity planning.
KNOWLEDGE, SKILLS AND ABILITIES PREFERRED
- Five (5) years’ experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment.
- Experience supporting contact center applications. This would include the configuration of routing flows/strategies, agent skills, and the running and analyzing of contact center reports.
- Experience with advanced contact center applications such as Work Force Management, Quality or Compliance Recording, Forecasting/Scheduling, IVR systems.
- Experience configuring data switches, VLANs, QoS policies.
ITIL certification and experience with an ITSM application like ServiceNow. - Relevant industry certifications.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.