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Information Technology
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197974 Requisition #
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KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Minimum five (5) years’ experience supporting and implementing VoIP systems and endpoints in complex multi-site VoIP networks.
  • Minimum of five (5) years’ experience related to complex dial plans.  Examples would be the design and implementation of a multi-site, multiple vendor structured dial plan.  Experience with global locations is not a requirement.
  • Experience implementing SIP trunking and configuration of Session Boarder Controllers.  
  • Requires five (5) years’ experience in a multi-vendor voice and data environment consisting of hardware and software from at least 2 of these vendors in order of preference: Avaya (legacy - Avaya Red), Cisco, Unify (formerly Siemens) and Genesys.
  • Requires experience using tools for the support of complex VoIP environments.  These are tools used for troubleshooting and diagnosing, system monitoring, capacity planning and performance optimization.  Examples are: Orion Solar Winds, Oasis, NetScout, Impact Technologies Traffic Analyst, as well as vendor specific tools for performance optimization and capacity planning.

 

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED

  • Five (5) years’ experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment.
  • Experience supporting contact center applications.  This would include the configuration of routing flows/strategies, agent skills, and the running and analyzing of contact center reports.
  • Experience with advanced contact center applications such as Work Force Management, Quality or Compliance Recording, Forecasting/Scheduling, IVR systems.
  • Experience configuring data switches, VLANs, QoS policies.
    ITIL certification and experience with an ITSM application like ServiceNow.
  • Relevant industry certifications.

     Overview

       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit HenryFord.com.

     Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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