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Information Technology
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197974 Requisition #
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KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Minimum five (5) years’ experience supporting and implementing VoIP systems and endpoints in complex multi-site VoIP networks.
  • Minimum of five (5) years’ experience related to complex dial plans.  Examples would be the design and implementation of a multi-site, multiple vendor structured dial plan.  Experience with global locations is not a requirement.
  • Experience implementing SIP trunking and configuration of Session Boarder Controllers.  
  • Requires five (5) years’ experience in a multi-vendor voice and data environment consisting of hardware and software from at least 2 of these vendors in order of preference: Avaya (legacy - Avaya Red), Cisco, Unify (formerly Siemens) and Genesys.
  • Requires experience using tools for the support of complex VoIP environments.  These are tools used for troubleshooting and diagnosing, system monitoring, capacity planning and performance optimization.  Examples are: Orion Solar Winds, Oasis, NetScout, Impact Technologies Traffic Analyst, as well as vendor specific tools for performance optimization and capacity planning.

 

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED

  • Five (5) years’ experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment.
  • Experience supporting contact center applications.  This would include the configuration of routing flows/strategies, agent skills, and the running and analyzing of contact center reports.
  • Experience with advanced contact center applications such as Work Force Management, Quality or Compliance Recording, Forecasting/Scheduling, IVR systems.
  • Experience configuring data switches, VLANs, QoS policies.
    ITIL certification and experience with an ITSM application like ServiceNow.
  • Relevant industry certifications.

    Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.

Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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