Supervisor-Emergency Department Disposition Support (days full time) Detroit Campus

191154 Requisition #
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The ED Disposition Support (EDS) Supervisor manages the day-to-day operational performance of the new EDS program with minimal supervision. This program aims to ensure that patients are only admitted from the Emergency Room Department (ED) to an inpatient department or observation when clinically appropriate. Supervises a team of EDS Navigators in identifying and coordinating appropriate outpatient resources for patients in the ED who are being considered for admission. Participates in the identification and coordination of these resources, which include primary care, case management, community paramedicine, home care, skilled nursing, and transportation. In addition, the EDS Supervisor manages quality control for the community paramedicine component of the EDS program. Models positive collaboration with other members of a multi-disciplinary team and models a proactive and diligent approach to problem-solving. Supports team members through challenges and ambiguity. Performs all job duties and responsibilities in a courteous and customer-focused manner. 

  • Manages day-to-day EDS operational performance with minimal supervision. Fosters/ensures an environment of respect and collaboration. 
  • Supports the professional development of direct reports and evaluates their performance. 
  • Collaborates with operational leaders, physicians, nursing and others to facilitate the maintenance of a high-performing service.
  • Supervises team of Navigators in identifying and coordinating appropriate outpatient resources for patients in the ED. Collaborates with a multi-disciplinary team. 
  • Communicates proactively and effectively with outpatient clinics, case management, an EMS provider, home care agencies, skilled nursing facilities, and other health care facilities and community organizations. 
  • Manages quality control for the community paramedicine component of the EDS Program. 
  • Completes reports on the community paramedicine intervention and submits the reports to state and medical control authorities. 
  • Maintains an awareness of federal, state and city regulations and Joint Commission or DNV standards. 
  • Understands all local and state Medical Control Authority regulations and protocols as they relate to EMS operations and scope of work. 
  • Leads process improvement activities designed to improve workflow and reduce risk. Inclusive of data collection, analysis and follow-up intervention activities.
  • Identifies and refers potential quality concerns to Quality Assessment/Risk Management/Legal Affairs. 
  • Performs other duties as assigned.
  • Bachelor Degree in healthcare or business related field, highly desirable. 
  • Three to five years of clinical experience, including experience leading special projects or initiatives. 
  • Ability to work collaboratively with cross-functional or cross-organizational teams. 
  • Mediation and conflict resolution skills. 
  • Excellent customer service and interpersonal skills, including the ability to communicate effectively with external customers and internal customers at all levels of the organization. 
  • Excellent written and verbal communication skills. 
  • Adaptable to changing environment. Creative and resourceful. 
  • Strong organizational, planning, and implementation skills with the ability to handle multiple project and timelines. 
  • Understanding of the needs of the diverse populations. 
  • Proficient in the use of computers, including Window and Microsoft Word. Microsoft Excel and Access preferred. 
  • Registered Nurse or Paramedic license in the State of Michigan required.
  • BLS certification


       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

       and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

       benefits and services.  Employee's classified as contingent status are not eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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