Supervisor- Cardiothoracic Clinic- Full Time
Location: Novi, Southfield, Rochester, and Detroit, Michigan
Department: Cardiothoracic Surgical Center
Position Type: Full-Time
Position Summary
The Cardiothoracic Surgical Center is seeking a dynamic and experienced Supervisor to provide leadership and operational oversight across four practice locations in Novi, Southfield, Rochester, and Detroit. This position is responsible for supervising assigned staff, supporting clinical and administrative operations, and ensuring the delivery of high-quality patient care and service excellence.
The Supervisor will work closely with providers, leadership, and multidisciplinary teams to promote a collaborative work environment, maintain compliance with organizational standards, and support continuous improvement initiatives across all practice sites.
Essential Responsibilities
- Supervise assigned staff in the performance of daily activities and responsibilities across multiple practice locations.
- Coordinate and oversee staff orientation, onboarding, training, coaching, and mentoring programs.
- Assist leadership with employee performance evaluations and ongoing performance management processes.
- Monitor staffing needs and workflow to ensure efficient operations and optimal patient experience.
- Ensure staff compliance with departmental and organizational policies, procedures, protocols, and regulatory requirements.
- Participate in multidisciplinary meetings, committees, and workgroups focused on operational improvements, quality initiatives, and implementation of new services.
- Serve as a resource for staff by providing guidance, support, and problem resolution.
- Foster a culture of teamwork, accountability, professionalism, and continuous learning.
- Collaborate with providers and leadership to identify opportunities for process improvement and operational excellence.
- Support organizational goals and strategic initiatives across all assigned locations.
Required Experience/Education
- High school diploma/GED
- Previous supervisory, lead, or healthcare leadership experience.
Strong interpersonal, communication, and organizational skills.
- Proficiency with electronic health records and standard office software.
Preferred Experience
- Medical Assistant experience
Knowledge, Skills, and Abilities
- Demonstrated leadership and team-building skills.
- Ability to coach, mentor, and develop staff.
- Strong problem-solving and decision-making abilities.
- Excellent customer service and patient-centered focus.
- Ability to collaborate effectively with physicians, advanced practice providers, clinical staff, and administrative teams.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.