President Hospital & Campus Operations - West Bloomfield Hospital

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provides executive leadership and oversight to an assigned hospital and campus operations ensuring the delivery of operational and service excellence including a focus on excellence in personalized care in a variety of delivery settings (e.g., in-patient, emergency, ambulatory, home care, sub-acute, physician networks, etc.) for a defined organization or designated service delivery area.
• Leads the formation of a hospital and campus operational vision and strategic plan, the development and achievement of goals and objectives and evaluates the hospital and campus continuing effectiveness within the framework of HFHS. Ensures the analysis of community needs and the development of supportive programs and services. Develops a portfolio of services that meets changing marketplace needs, integrates and manages healthcare disciplines to meet customer demands. Ensures appropriate HFHS system alignment and supports the design, implementation and functioning of effective financial review and control procedures.
• Maximizes operating and financial performance and growth through effective financial management, enhanced productivity, leveraging of resources, increased market share, and expanded philanthropic support. Responsible for improving the efficiency of all continuum of care including case management, patient flow, patient transfer and discharge processes as well as outcomes through the development of methodologies that enhance patient flow and case management based on best practices for managing cost and quality, including the use of technology (case management).
• Proactively employs participative management and leadership approaches that optimize talent recruitment and effectiveness and retention planning. Selects, leads and evaluates performance of hospital and campus operational leaders and empowers others to exercise leadership in achieving goals, developing new concepts and taking initiative.
• Plans, prioritizes, directs, and evaluates hospital and campus organization activities to create and maintain operational and clinical excellence. Champions growth, change and improvement, seeks out and capitalizes on opportunities for improving or expanding the hospital and campus’s services in collaboration with the Market CEO in response to the health care needs of the community and the strategic goals of HFHS.
• Initiates the development, implementation and oversight of processes and procedures for patient transfers to the hospital and campus facilities from other facilities within HFHS as well as hospital entities external to HFHS. Responsible for coordination, relationship management and process/procedure development and implementation for referring physicians in regards to patient transfers. Develops a systematic approach designed to improve overall efficiency of case management/patient flow functions including a long-term plan for integrated patient flow/case management methods for the hospital and campus.
• Collaborates in a highly effective manner with medical, administrative, hospital, campus staff, and leadership while informing each stakeholder of opportunities to improve patient flow, length of stay and cost per case. Makes recommendations to the Market CEO concerning case management models, through-put models and other methods for reducing length of stay and cost of care while maintaining quality outcomes.
• Promotes the image and utilization of the hospital and campus operations through effective marketing, representation to the public, civic and business communities, establishing trust and respect for the hospital and campus and its services.
• Ensure the adequacy and installation of HFHS system procedures and controls to maintain communication and adequate flow of information and maintaining adequate management control and direction of the hospital and campus.
• Creates and maintains physician and hospital and campus relationships built on shared values, trust and mutuality. Develops sustainable relationships that result in supportive patient care systems, physician access/satisfaction, and quality, efficient care across the delivery platform.
• Responds to the community’s needs for quality health care services by monitoring the adequacy of the hospital’s medical activities and closely coordinating with the Board and Medical Staff in achieving and maintaining the required standards of medical performance.
• Appoints, develops, mentors and supports a hospital and campus leadership team that provides comprehensive and well-developed daily operational leadership and collaborates with other providers to improve health services in the community.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, HFHS Compliance Program, Standards of Conduct, as well as other policies by ensuring adherence in a manner that reflects honest, ethical and professional behavior.
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect
• Must practice the customer skills as provided through on-going training and in-services.
• Must possess the following personal qualities:
• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values