Patient Transportation Partner / Part-time (Contingent) / Days - Detroit

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Facility/Security/Support Services
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Henry Ford Hospital - Detroit Main Campus
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200450 Requisition #
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GENERAL SUMMARY:

Under the close direction of the Integrated Support Services (ISS) management team, transports patients, charts and equipment safely and efficiently throughout the hospital and or clinic areas.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Transports patients safely and efficiently between nursing units, diagnostic areas, clinics, doctors' suites, morgue and other areas of the hospital.

  • Acts as the primary customer service liaison for the hospital during the transport of patients. Communicates customer service related issue to proper nursing or ISS management staff.

  • Transfers patients to and from the bed to wheelchair, stretcher, etc. May be required to move furniture in patient's room and seek assistance from nursing staff in order to successfully transfer the patient.

  • Monitors patient condition during transportation. Notifies nursing personnel if problems become apparent during the transport period.

  • Assist medical/nursing personnel during emergency situations as directed.

  • Ensures transportation equipment is in good working condition. Makes simple repairs to damaged equipment reporting serious problems to Service Response Center for repair.

  • Assigns transportation requests to other transporters while performing dispatcher duties. Dispatcher duties include responding to calls from nursing units, clinics, etc. appropriately, prioritizing jobs as necessary. Dispatcher is also responsible for communicating issues related to efficiency and timeliness of transports to ISS management. May also be requested to page the TERT (transport emergency response team) as necessary. Performs requested clerical duties, which may vary depending upon assigned department:

  • Maintains electronic log of daily activities (logging information onto computer via IVR/phone system such as time of request, dispatched time, patient room and destination etc.)

  • Contacts assigned nursing unit to verify room availability

  • Receives, handles, and transfers telephone calls and messages within the department promptly and courteously.

  • Relays appropriate information to patients, intra-and inter- departmental personnel.

  • Maintains appropriate records (pick up time, priority status, special equipment needs etc) by logging into and out of jobs in VIP software.

     

     

  • Performs requested clerical duties, which may vary depending upon assigned department.

  • Uses CRT to perform patient- related duties such as verifying accuracy of patient name and medical record number, scheduled appointment, etc.

  • Clean and sanitize wheelchairs and stretchers during down time.

  • Maintain established departmental policies and procedures, objectives, quality assurance program, environmental and infection control standards.

  • Cooperates with other personnel to achieve departmental/interdepartmental objectives.

  • Maintain good employee relations.

  • Enhances job-related growth and development through participation in educational programs.

  • In case of fire or other internal disaster, assists in evacuating ambulatory patients and residents to exits.

  • In case of community disaster, assists nursing in making up extra beds and other duties as assigned.

  • Performs other tasks as assigned.

     


    Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

  

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.  

Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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