Patient Transportation Partner - Contingent Midnight Shift - Henry Ford West Bloomfield

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Facility/Security/Support Services
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1911962 Requisition #
GENERAL SUMMARY:
Under the close direction of the ISS management team, transports patients, charts and equipment safely and efficiently throughout the hospital and or clinic areas.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Transports patients safely and efficiently between nursing units, diagnostic areas, clinics, doctors' suites, morgue and other areas of the hospital.
  • Acts as the primary customer service liaison for the hospital during the transport of patients. Communicates customer service related issue to proper nursing or ISS management staff.
  • Transfers patients to and from the bed to wheelchair, stretcher, etc. May be required to move furniture in patient's room and seek assistance from nursing staff in order to successfully transfer the patient.
  • Monitors patient condition during transportation. Notifies nursing personnel if problems become apparent during the transport period.
  • Assist medical/nursing personnel during emergency situations as directed.
  • Ensures transportation equipment is in good working condition. Makes simple repairs to damaged equipment reporting serious problems to Service Response Center for repair.
  • Assigns transportation requests to other transporters while performing dispatcher duties. Dispatcher duties include responding to calls from nursing units, clinics, etc. appropriately, prioritizing jobs as necessary. Dispatcher is also responsible forcommunicating issues related to efficiency and timeliness of transports to ISSmanagement. May also be requested to page the TERT (transport emergencyresponse team) as necessary. Performs requested clerical duties, which may varydepending upon assigned department.
  • Maintains electronic log of daily activities (logging information onto computer via IVR/phone system such as time of request, dispatched time, patient room anddestination etc.)
  • Contacts assigned nursing unit to verify room availability
  • Receives, handles, and transfers telephone calls and messages within the department promptly and courteously.
  • Relays appropriate information to patients, intra-and inter- departmental personnel.
  • Maintains appropriate records (pick up time, priority status, special equipment needs
  • etc) by logging into and out of jobs in VIP software.
  • Performs requested clerical duties, which may vary depending upon assigned department.
  • Uses CRT to perform patient- related duties such as verifying accuracy of patient name and medical record number, scheduled appointment, etc.
  • Clean and sanitize wheelchairs and stretchers during down time.
  • Maintain established departmental policies and procedures, objectives, quality assurance program, environmental and infection control standards.
  • Cooperates with other personnel to achieve departmental/interdepartmental objectives. 
  • Maintain good employee relations.
  • Enhances job-related growth and development through participation in educational programs.
  • In case of fire or other internal disaster, assists in evacuating ambulatory patients and residents to exits.
  • In case of community disaster, assists nursing in making up extra beds and other duties as assigned.
  • Performs other tasks as assigned.

EDUCATION/EXPERIENCE REQUIRED:
  • High School diploma, G.E.D., or equivalent experience.
  • Type a minimum of 30 WPM, demonstrate knowledge of Windows 2000 in a multitask environment. Demonstrate knowledge of MS office and its associated application software (Excel, Word). Possess excellent organizational skills,interpersonal and customer relation skills. Must be able to communicate effectively over the telephone.
  • Must maintain confidentiality of patient and unit-care data per HIPPA regulations.
  • After initial training must be able to consistently demonstrate proper lifting techniques.
  • Must be able to pass a physical examination as required by HFHS, which includes a drug screen.
  • After initial training, must be able to comprehend and utilize technology associated with transport/discharge management software. This includes processing work requests through phone/IVR and alpha paging system.

     Overview

       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit HenryFord.com.

     Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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