Paramedic/Emergency Department (ED) Disposition Support Navigator (days full time) Detroit Campus

Clinical/Allied Health
1912670 Requisition #
Under minimal supervision, facilitates the coordination of health care resources and other resources for patients in the Emergency Department in order to ensure that patients are only admitted to inpatient or observation when clinically appropriate and that when they are discharged, they are connected with the resources necessary to keep them healthy. Works in collaboration with a multi-disciplinary team regarding ED Disposition Support (EDS) resources, such as urgent ambulatory appointments, case management, community paramedicine, home health, a skilled nursing facility, and various other community resources. Performs all job duties and responsibilities in a courteous and customer-focused manner. 

  • Collaborates with multi-disciplinary teams across the health system to execute successful plans of care and discharges from Health System Emergency Departments. 
  • Works with identified discharged patients and their caregivers on executing a transition plan to home and ensures these patients/caregivers are in agreement with the established care plan.
  • Communicates in real time with numerous outpatient resources including; ambulatory clinics, case management, community paramedics, home health agencies, skilled nursing facilities, community agencies and payers. 
  • Identifies and refers potential quality concerns to Quality Assessment/Risk Management/Legal Affairs. 
  • Leads and participates in process improvement activities designed to improve workflow and reduce risk. Inclusive of data collection, analysis and follow-up intervention activities. 
  • Conducts extensive real time chart review within the Electronic Health Record of ED patients and applies critical thinking skills in order to collaborate with Providers on patient disposition plans. 
  • Verifies multiple insurance payer types including benefit and prior authorization information. 
  • Performs other duties as assigned.
  • High school diploma or G.E.D. equivalent.
  • At least three to five (3-5) years of clinical experience. 
  • Understanding of community resources and the needs of diverse populations.Written and verbal communication and documentation skills. 
  • Customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization. 
  • Extensive knowledge of Pathophysiology and related clinical pathways. 
  • Organizational, planning and implementation skills with the ability to handle multiple project and timelines. 
  • Creative and resourceful with good negotiating skills. 
  • Ability to work well with minimal supervision. 
  • Adaptable to changing environment. 
  • Computer skills & knowledge including Windows and Microsoft Word. 
  • Licensure as a Paramedic with a valid State of Michigan license.
  • BLS certification.


       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Detroit, Michigan

📁 Clinical/Allied Health

Detroit, Michigan

📁 Clinical/Allied Health

Detroit, Michigan

📁 Clinical/Allied Health