Optical Dispenser- OptimEyes Southfield

Clinical/Allied Health
190336 Requisition #
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Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.


  • Responsible for inspecting the eyewear and the coordinated order prior to delivery
  • Dispense eyewear using the E.A.R.N. for Dispensing process methodology
  • Responsible for knowledge of each dispensing tool, its use, and ability to use it properly
  • Responsible for properly fitting eyewear to the patient’s face through various frame adjustments
  • Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
  • Responsible for processing the delivery of the eyewear order in the software program
  • Responsible for performing proper frame and lens repairs Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD’s, segment heights, visual acuity and adjusting face form
  • Responsible for communicating the preferred lens family of products and the benefits of each
  • Responsible for knowledge of various frame materials in order to properly adjust and repair them
  • Process remake orders and properly apply vision insurance coverage
  • Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
  • Receive eyewear orders into the software program and manage delivery status reports
  • Assist with placing patient’s eyewear orders as needed


  • High school diploma or G.E.D required
  • Previous computer experience and basic math skills preferred
  • Previous customer service, hospitality, or retail experience preferred
  • Previous dispensing/optical experience preferred
  • Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford OptimEyes
  • Must be willing to work a rotating schedule including evening and weekend hours


       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit HenryFord.com.


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

       and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

       benefits and services.  Employee's classified as contingent status are not eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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