Medical Assistant - Otolaryngology - Full Time (40 Hours) / Days - West Bloomfield

Clinical/Allied Health
2212147 Requisition #


**$2,000 SIGN ON BONUS**


Under direct supervision of the provider and nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to the greeting and escorting of patients to the exam room, obtaining medical histories, the measurement and recording of vital signs, preparing patients for an examination/procedure, and assisting the provider during the examination/procedure.


PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas):

Patient Care:

1.       Perform initial-response screening following protocols approved by supervising provider.

2. Escort patient to room and prepares patient for examination, procedure, and treatment.

3. Obtain vital signs and record in the electronic health record (EHR).

4. Obtain and record patient history employing critical thinking skills.

5. Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.

6. Prepare, administer, and document oral, parenteral medications and immunizations as ordered by the supervising provider. Consistently follows the six rights of medication administration. Maintains accurate immunization and medication administration records.

7. Document care provided during patient visit in EHR.

8. Recognize and respond to emergencies.

9. Actively monitors & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.

10.Enter medication, radiology, and lab orders in the electronic health record for provider sign off.

11.Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

12.Enter medication refill/request per department guidelines.


1. Collect and process specimens.

2. Perform CLIA-waived tests.

3. Perform electrocardiography, respiratory and other testing based on department needs.

 4. Perform phlebotomy, including venipuncture and capillary puncture.


1. Serve as a liaison between patients and medical staff in the event of problems or complaints.

2. Schedule, coordinate, and monitor appointments.

3. Schedule outpatient procedures.

 4. Apply third party and managed care policies, procedures, and guidelines.

5. Obtain insurance pre-authorizations. 6. Enters referrals for provider sign off.

Quality Assurance:

1. Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.

2. Practice Standard Precautions, including hand washing and disposal of biohazardous materials.

3. Apply principles of aseptic and sterile technique.

4. Clean instruments and equipment per policies and procedures.

5. Comply with all HFHS and departmental specific safety standards.

6. Maintain compliance with regulatory standards regarding practice, environment, and documentation.


1. Function as a health care advocate to meet individual’s needs.

2. Educate individuals in office policies and procedures.

 3. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.

4. Identify community resources for health maintenance and disease prevention to meet individual patient needs


1. Uphold goals, policies, procedures, and expectations of Henry Ford Health.

2. Support the mission, vision, and values of Henry Ford Health.

3. Maintain examination/treatment rooms, including inventory of supplies and equipment.

4. Maintain core and applicable specialty competencies as defined by Henry Ford Health.

5. Other duties as assigned within scope of practice.


  • High school diploma or G.E.D. equivalent.
  • Basic computer knowledge and keyboarding skills preferred.
  • Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
  • Ability to problem-solve preferred. Possess effective interpersonal and communication skills preferred.
  • EPIC (Electronic Medical Record) experience preferred.

Additional Requirements:

Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum). OR

Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years. OR

Current Professionally Recognized Medical Assistant Certification with a minimum of five (5) years of experience in clinical medical assisting. OR Licensed Practical Nurse (LPN). OR

Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience in clinical medical setting within the past five (5) years. OR

Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.


  • Current BLS-C upon hire or successful completion by end of orientation.

    Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.


       Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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