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IT Senior Business Systems Analyst (Detroit) The Henry Ford Cancer Institute (HFCI)

Information Technology
183795 Requisition #
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At Henry Ford Health System (HFHS), our regional, statewide, national and international brand is now represented by a truly integrated service line: the Henry Ford Cancer Institute. In addition to creating internal horizontal integration, this Institute approach to operations provides for a robust hub and spoke franchise model, whereby highly synchronized and standardized programmatic operations allow for important portals of entry into our system from diverse geographic regions. We can now ensure immediate access to world class, multidisciplinary and seamlessly integrated care. No other system in Michigan can compete with such a model, given our geographic reach and integrated physician and health care delivery infrastructure, as well as proven successes in both primary care and tertiary/quaternary care programs. 


The Henry Ford Cancer Institute (HFCI) represents a matrix-based organizational framework to ensure collaborative leadership and operational process development with ALL cancer care stakeholders. The matrix concept with leaders from all regions and business units, including the Henry Ford Medical Group as well as private and employed physicians, centers on the goal of offering best practice, technologically advanced, seamlessly integrated and supportive, precise cancer treatment – regardless of the site of care.


HFHS and HFCI have partnered with accesso and The Experience Engine (TE2) to deliver a digital experience that ties this truly integrated service line together for every patient.  Carnival cruisers may recognize this new technology coming to HFHS, as TE2 partnered with Carnival to deliver their Ocean Medallion experience.  Carnival Cruise Line and SeaWorld are among leisure and hospitality customers that use Experience Engine's digital services, which are aimed at easing and speeding up the guest experience. Henry Ford plans to test digital services that let patients interact more quickly and comprehensively with health care providers and payment systems through mobile devices.


This will be TE2’s platform's first foray into the health care industry. Henry Ford plans to pilot the technology starting fall 2018 and will work toward a fuller rollout around the 2020 opening of the Brigitte Harris Cancer Pavilion at the Henry Ford Cancer Institute. After that, plans include the expansion of the platform across the health system and across other service lines.




Under the general supervision of the Project Manager, Principal Business Analyst, or the Director, develops requirements analysis, use case reviews, fit/gap analyses, functional designs, business process re-engineering, and preliminary design reviews and critical design reviews with customers. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The Senior Consultant Business Analyst is part of an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects.



  • Subject matter expert (SME) in one or more applications’ capabilities and features for users, owners, and administrators of solutions.
  • Keeps abreast of new Tools & Technology and functionalities across the application(s).
  • Plans, designs and recommends business processes to improve and support business activities.
  • Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
  • Facilitates meetings with clients to gather and document requirements and explore potential solutions.
  • Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization.
  • Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
  • Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.
  • Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
  • Assists in analyzing testing results throughout the project.
  • Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project.
  • Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members.
  • Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution.
  • Provides on call second-level escalation response for client issues and application problem tickets
  • Assists in providing time estimates for project related tasks.
  • Lead and conduct conference room pilots and demonstrations.
  • Demonstrate solutions to client in a workshop setting.
  • Occasionally trains end users
  • Assignment of work and development of less experienced team members.
  • Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.

Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.

The ideal candidate will have experience using analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.






  • Bachelor’s degree required, Master's Degree preferred.
  • Five (5) years of applicable work experience required; 3 years applicable experience in a healthcare setting preferred. Preferred technical experience includes understanding of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing support, and ability to articulate examples of workflows and processes associated with that experience.
  • Strong knowledge and comprehension of the business architecture of the organization being analyzed including business models, structure, relationships between business units and key stakeholders of those units.
  • Experience with development or co-development of business and/or clinical applications.
  • Exceptional business analysis skills and project management knowledge within a health care environment.
  • Able to own and be accountable for delivery of highly visible projects and programs.
  • Able to own issues and work with business users and vendors in support of these issues.





       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

       and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

       benefits and services.

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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