Integrated Case Manager

Clinical/Allied Health
200832 Requisition #
This position is full time and is part of the Henry Ford Cancer Institute in the Supportive Oncology Services department.

The Integrated Case Manager (ICM) is an interdependent member of the patientcentered care team or treatment team responsible for the collaborative practice of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health care needs though communication and available resources to promote patient safety, quality of care and cost effective outcomes. (Case Management Society of America, 2016) In this capacity, the ICM addresses the needs of patients who have experienced a critical event or diagnosis that requires complex management strategies and the extensive use of resources to optimize health outcomes along the care continuum. The ICM provides services to patients from ambulatory, inpatient or health plan settings. 

  • Conducts a comprehensive assessment of patient and family/caregiver’s biomedical, psychological, social and functional needs to gage the potential impact on recovery. 
  • Develops personalized patient-centered care plans aimed at optimizing the patient’s care experience. 
  • Engages patients and their families as part of the care team through advocacy, ongoing communication, health education, identification of resources and service facilitation. 
  • Utilizes professional judgment, critical thinking, motivational interviewing and selfmanagement techniques to assist patients in overcoming barriers to goal achievement. 
  • Provides counseling and interventions related to treatment decisions and end of life issues including Advanced Care Planning. 
  • Provides coordination as necessary to ensure patients seamlessly and safely transition between care settings. 
  • Advocates for appropriate delivery of services within the patient’s health plan benefit structure. 
  • Collaborates with appropriate members of the patient’s treatment/care team to comanage patients with complex medical and social needs. Facilitates interdependent collaborate care conferences. 
  • Continually evaluates the patient’s response to the care/treatment plan making modifications when necessary. 
  • Plans and participates in process improvement activities designed to reduce risk, inclusive of data collection, analysis and follow-up intervention activities. 
  • Facilitates interventions in cases involving child abuse and neglect, domestic violence, elder abuse, institutional abuse and sexual assault.
  • Supports department based goals that contribute to the success of the organization. 
  • Performs other duties as assigned 
Addendum VI: Henry Ford Cancer Institute - Oncology Case Manager 
Principle duties, responsibilities, knowledge and skills as described in the general section above. Specific duties and responsibilities related to oncology case management:  
  • Anticipates and collaborates with the multidisciplinary team to address psychosocial and/or financial barriers that may impact cancer treatment plan.  
  • Provides support and guidance to community health workers working as care team members for patients with complex social needs. 
  • Provide training and support to oncology social work colleagues. Onboard and mentor new oncology social workers in clinical skills unique to caring for cancer patients and their caregiver(s). 
  • Collaborate with leadership, clinicians, and patient/family advisors on new psycho-social program development, implementation, and evaluation.
  • Bachelor degree in nursing or related professional field (i.e. social work, counseling, health education, etc.). 
  • Minimum (3) three years of clinical experience. 
  • Excellent verbal communication and written documentation skills. 
  • Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization. 
  • Strong problem-solving, analytical and decision-making skills. 
  • Strong computer skills and knowledge. 
  • Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred. 
  • Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles. 
  • Knowledge of medical ethics and legal implications related to case management. 
  • Understanding of social determinants of health and their impact on a patient’s wellbeing. 
  • Well versed in facilitating community resources to meet the needs of diverse populations. 
  • Strong organizational, planning and implementation skills with the ability to handle multiple complex patient needs simultaneously.
  • Strong sense of compassion with the ability to successfully advocate for patients and their families. 

  • Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license. 
  • Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) preferred. 
    • For current employees, effective date 10/31/2019, certification is required by December 2023. 
    • For new hires, certification must be obtained within 3-years from date of hire.


       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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