Healthcare Product Manager (Hybrid in Troy, MI) - Populance
Populance, powered by Henry Ford Health, partners with organizations to elevate outcomes, enhance experiences, and lower costs—empowering risk-bearing entities to transform population health. To learn more, check out: https://www.populance.org/
GENERAL SUMMARY:
This position is responsible for the strategy, planning, and optimization for Populance’s products. This includes the development of the product strategies, representing the voice of the customer, and informing and partnering with other departments on the development and implementation of specific strategies to streamline processes, enhance customer satisfaction, enhance growth and increase customer retention for Populance products. This position will have responsibility to align the strategy and product roadmap for optimizing growth, retention, and customer needs.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Lead and direct cross-functional activities that provide effective oversight, including overseeing the implementation of new or revised program requirements and ensuring that accountable departments have fully implemented and put into practice policies, procedures and processes.
- Work with stakeholders, customers, users, experts, and others to develop and implement strategies for customer growth and retention.
- Define product requirements and maintain an ongoing list of product enhancements for the Populance products.
- Develop product success KPIs and metrics (customer acquisition, growth, retention, engagement etc.).
- Track and report on product performance and progress against goals.
- Coordinate and oversee operational opportunities to improve product financial performance.
- Perform other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s Degree in Business Administration, Project Management, Information Technology, Health Care, or related field.
- Minimum of five (5) years of experience in product and/or project management.
- Minimum of five (5) years’ experience in a managed care, health care, health plan clinical or financial administration environment.
- Demonstrated experience in project management.
- Demonstrated leadership experience required.
- Ability to rapidly learn and iterate product concepts using agile methodologies to create a desirable user experience.
- Strong analytical, creative problem solving, facilitation, critical thinking and decision making skills.
- Excellent program and project management skills including planning, prioritizing and problem solving.
- Excellent communication skills - written, verbal, presentation and interpersonal.
- Excellent ability to multi-task, influence and negotiate.
- Excellent ability to work in a fast-paced changing environment.
- Commitment to service excellence.
- Respect for diversity.
- Ability to work in collaboration with groups and work teams.
- Team spirited.
CERTIFICATIONS/LICENSURES REQUIRED:
- Agile certification preferred (ex. Scrum Alliance, SAFE, PMI-ACP).
- Case Management Certification (CCM) preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.