Communications Representative - Part Time 24 Hours/Week Day Shift - Henry Ford Macomb Hospital
- High School diploma or equivalent required.
- Must possess a comprehensive knowledge of basic skills needed to effectively operate a computer-based intelligent console (PC) at a level normally attained through a minimum of 6 months experience.
- Approximately one to three months on the job experience will be necessary in order to learn to operate paging, public address and telephone systems and to learn emergency procedures, codes systems, department extensions, Safety and Security radios and jargon, answering service skills, names of key organizational personnel and policies and procedures.
- Ability to type 25 WPM required.
- Must possess interpersonal and communication skills required to interact effectively with various internal and external customers.
- Ability to operate computer systems and prepackaged software preferred. Ability to effectively and appropriately respond in stressful situations.
- Excellent visual, hearing, and verbal abilities are required in order to monitor security systems and to communicate with security staff and customers.
- Must be multi-task oriented and have the ability to prioritize work.
- Ability to read and write in order to maintain records and logs; transmit oral information courteously, and translate complicated information into useable language, in order to provide approved information to callers at a level normally acquired through a high school education.
- Interpersonal skills necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers when gathering and exchanging information. The staffs roll in connecting with the community and customers is vital.
- Must be able to understand English spoken with foreign accents and dialects. Must have good spelling skills, and the ability to annunciate and understand difficult names and terms.
- Ability to concentrate and pay close attention to detail oriented work for up to 80% of work time when answering, transferring and relaying incoming and outgoing phone calls and maintaining various records.
- Ability to function under often stressful situations when performing duties associated with emergency situations and communicating with upset callers. Must be comfortable operating in a collaborative, shared leadership environment.
- Must be able to juggle multiple priorities and information sources at the same time.
- Must be adaptable to work holidays, weekends and varied shifts when necessary or as assigned.
- Must possess a personal presence that is characterized by a sense of honesty, integrity and caring, with the ability to inspire and motivate others to promote the mission, vision and values of HFHS.
- Must be able to set and organize own work priorities, and adapt to them as they change frequently.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.