Communications Center Associate - Part Time - Varied Shifts - Allegiance Health - Jackson, MI

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Facility/Security/Support Services
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2113563 Requisition #
Thanks for your interest in the Communications Center Associate - Part Time - Varied Shifts - Allegiance Health - Jackson, MI position. Unfortunately this position has been closed but you can search our 1,278 open jobs by clicking here.

EDUCATION/EXPERIENCE:

•Graduation from High School or equivalent, supplemented by courses in data processing or computer science.
Two (2+) years’ experience working in one of the following:
•Computer Operations
•Call Centers
•Switchboards
•Computer Warehouse Organization
•Helpdesk.

Required Skills, Knowledge, and Abilities:

•Ability to work independently and in a fast paced environment.
•Physically capable of standing, walking, bending, and lifting up to 40 pounds.
•Demonstrated intermediate experience and knowledge of processes and workflows within a Data Center, Switchboard, Computer Warehouse OR Helpdesk environment.
•Ability to work independently and teach others.
•Ability to troubleshoot and resolve issues rather than send to 2nd level resources.



Preferred Qualifications:

Associates Degree in computer related field.
Completion of HDI or similar customer support analyst course.
Completion of HDI Team Lead or similar customer support course.

    Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.

Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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