Access Technology Consultant

Business (Non-Clinical)
2111905 Requisition #
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  • Bachelor's Degree in business or related field required (Analytics, Project Management, Management Engineering, Information Systems preferred).
  • Five (5) years of relevant experience in an appropriate field required (industrial/related engineering, project management, business administration, healthcare administration, organizational development, information technology, analytics, or similar field).
  • One year of experience preparing and presenting data analytics to support strategic planning required.
  • Certification in Salesforce or Genesys preferred.
  • Experience managing Access applications such as Genesys; Workforce Optimization, IVR, Quality, Call Routing, Reporting software and/or Salesforce preferred.
  • Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines.
  • Ability to identify when input from Director or other senior staff member is necessary.
  • Strong diplomacy, collaboration and presentation skills.
  • Strong leadership/mentoring skills applicable to lead/facilitate multi-disciplinary teams and help group reach consensus on complex issues.
  • Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.
  • Ability to lead/provoke the thinking of senior level administrators and medical leadership.
  • Oral and written communication skills, including the ability to teach technical/analytical concepts to non-technical managers and staff.
  • Strong analytical skills.
  • Ability to examine data for trends and the ability to turn data into information for action.
  • Proven project management skills.
  • Sound decision-making skills.
  • Problem solving skills with the ability to approach problems logically and troubleshoot.
  • Able to maintain confidentiality requirements.
  • Seeks out new learning experiences.
  • Employees are expected to keep their area clean and organized as well as common areas, as assigned.


       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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