Access Technology Consultant

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's Degree in business or related field required (Analytics, Project Management, Management Engineering, Information Systems preferred).
• Five (5) years of relevant experience in an appropriate field required (industrial/related engineering, project management, business administration, healthcare administration, organizational development, information technology, analytics, or similar field).
• One year of experience preparing and presenting data analytics to support strategic planning required.
• Certification in Salesforce or Genesys preferred.
• Experience managing Access applications such as Genesys; Workforce Optimization, IVR, Quality, Call Routing, Reporting software and/or Salesforce preferred.
• Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines.
• Ability to identify when input from Director or other senior staff member is necessary.
• Strong diplomacy, collaboration and presentation skills.
• Strong leadership/mentoring skills applicable to lead/facilitate multi-disciplinary teams and help group reach consensus on complex issues.
• Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.
• Ability to lead/provoke the thinking of senior level administrators and medical leadership.
• Oral and written communication skills, including the ability to teach technical/analytical concepts to non-technical managers and staff.
• Strong analytical skills.
• Ability to examine data for trends and the ability to turn data into information for action.
• Proven project management skills.
• Sound decision-making skills.
• Problem solving skills with the ability to approach problems logically and troubleshoot.
• Able to maintain confidentiality requirements.
• Seeks out new learning experiences.
• Employees are expected to keep their area clean and organized as well as common areas, as assigned.