Symplr Application Configuration Administrator (Hybrid/Troy, MI) - Health Alliance Plan
🔍 Troy, Michigan
GENERAL SUMMARY:
The Application Administrator will serve as the internal champion and subject matter expert for department applications at HAP. This role focuses on supporting business users, maintaining system configurations, and driving adoption of current and potential future modules.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Support day-to-day use of application modules by internal users, including user access, approval workflows, and metadata updates.
Coordinate with other departments to align system configurations with business policies.
Serve as the first point of contact for user questions and issues, escalating to IT application support as needed.
Monitor system performance and coordinate with application support for issue resolution.
Conduct training sessions and maintain user documentation for new features and onboarding.
Develop and deliver training materials and sessions for new users or when new features are rolled out.
Participate in weekly status meetings and quarterly steering committees to report on system performance and adoption.
Monitor data integrations with Oracle ERP and HR systems, collaborating with IT and applications to resolve issues.
Ensure data integrity and accuracy across supplier records, contracts, and transactions.
Generate and analyze reports to support compliance, audit, and performance tracking.
Maintain up-to-date documentation on system configurations, processes, and best practices.
Support continuous improvement by gathering user feedback and proposing enhancements.
Ensure compliance with HAP’s data governance and audit policies.
Participate in ongoing enhancements, upgrades, and module rollouts.
Coordinate testing and validation of new features or configurations.
Maintain and update approval workflows, templates, and business rules.
Work on maintenance of applications including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up and testing support.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s degree in Business Administration (or similar), Supply Chain, Information Systems, Computer Science, or related field or five plus (5+) years of vendor management experience.
Minimum of five (5) years of experience in one of the following: procurement, finance systems, business configuration, information technology or enterprise software administration.
Experience with enterprise software systems, preferably in one of the following: operations, data management, technology environments, procurement or finance environments.
Experience with system configuration, user support, and training delivery.
Familiarity with project management methodologies like Agile or Waterfall is a plus.
Understanding of data integrations or SSO (e.g., SAML 2.0) is a plus, but not mandatory.
Demonstrated ability to learn new systems and processes quickly.
Strong communication and problem-solving skills.
Provider Network Operations Preferred Experience:
Experience with symplr, similar platforms or provider data is strongly preferred.
Experience with symplr modules preferred.
Familiarity with provider management and credentialing processes, provider lifecycle management, or provider enrollment is a plus.
Experience in healthcare or insurance industry preferred.
Understanding of compliance and auditing requirements in provider data management, enrollment and credentialing preferred.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.