Specialist - Government Membership and Billing - Health Alliance Plan
Education Required:
- High school diploma or equivalent
Education Preferred:
- Two-year Associate Degree in Business related field preferred.
Experience Required:
- Minimum of one (1) year experience in Membership & Billing or Government Customer Service
Expected Competencies:
- Well organized and possess time management skills
- Knowledge of Medicare and/or State eligibility requirements
- Possess high degree of analytical and problem-solving skills
- Work effectively with minimal supervision
- Strong technical skills and knowledge of computer
- Self-motivated
- Customer service skills
- Ability to handle working on multiple tasks
- Must be able to work in a team setting
- Communication skills (written and verbal)
- Math skills and entry level accounting skills
- Working knowledge of Facets and Pega systems.
Team Member Standards of Excellence:
Must meet or exceed core customer service responsibilities, standards and behaviors as summarized below:
- Display a positive attitude
- Take ownership and be accountable
- Offer open and constructive communication
- Respond in a timely manner
- Take pride in the system
- Respect and be sensitive to privacy/confidentiality
- Commit to team members
- Honor and respect diversity
- Maintain a clean and safe workplace environment
Physical Demands/Working Conditions:
- Typical office environment
- Sedentary – Exerts up to 10 lbs. of force occasionally to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for periods of time.
- Talking – Expressing or exchanging ideas by means of the spoken word.
- Hearing – Perceiving the nature of sounds
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.