Senior Business Analyst - Health Alliance Plan

Business (Non-Clinical)
2113591 Requisition #


Under the general direction of the Manager, or the Director, formulates and defines new business strategies and models to enhance business efficiencies. Assist with the defining scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering software limitations, operating time, and form of desired results. Develops requirements analysis, use case reviews, fit/gap analyses, and business process re-engineering. Understands the customer journey. Competent to work at the highest level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. You will communicate issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The ideal candidate will have significant experience using analytical skills to seek out, research and evaluate a variety of options to provide high quality, efficient business processes and solutions that promote efficiency and aligns with the customer journey. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.


  • Subject matter expert in the supported business process and analyze information from various sources to identify trends and opportunities.
  • Supports division by managing projects.
  • Ability to report progress to various levels of leadership within organization.
  • Keeps abreast of new capabilities and functionalities needed across the business processes being supported.
  • Plans, designs and recommends business processes to improve and support business activities.
  • Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
  • Facilitates meetings with to gather and document requirements, workflows and explore potential solutions.
  • Analyzes and documents client's business requirements and processes and communicates these requirements, including data analysis and volume estimates from organization. 
  • Collaborates with work teams, departments, system leadership, staff, other IT groups, and to define needs and business requirements.
  • Provides input into developing and modifying systems to meet needs and develops business specifications to support these modifications.
  • Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that requirements are incorporated into the system design.
  • Assists in analyzing testing results.
  • Participates in reviews and inspections to verify 'intent of change' is carried out through the entire project.
  • Participates in business analyst tasks on information technology projects, problem tickets and provide support to other team members.
  • Performs initial analysis of identified issues.
  • Occasionally trains end users or coordinate with the Training team to help guide the development of end user training materials as needed
  • Ensure proper documentation and on-time delivery of all functional artifacts and deliverables for assigned work.
  • Acts as liaison to IT, operations and/or vendors supported in the division.
  • Works to understand, develop and propose business requirements.
  • Serves as operational business unit SME for technical and/or data driven solutions.
  • Performs other duties as assigned.


  • Bachelor’s degree required; Advanced degree preferred.
  • 7 years of applicable work experience required; 5 years applicable experience in a Healthcare setting preferred. Preferred experience includes strong knowledge of state-of-the-art approaches in design, build, test, problem solving, and ability to articulate examples of workflows and processes associated with that experience.
  • Ability to work in a remote environment.
  • Experience with Agile Management preferred.
  • Experience documenting business requirements.
  • Excellent communication (written and oral) and interpersonal skills.
  • Proven ability to work independently and as a team member.
  • Ability to be flexible and work analytically in a problem-solving environment.
  • Good organizational, multi-tasking, and time-management skills.
  • Experience in application programming or application support.


HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals,          companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.

Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees.  Henry Ford is a 2011 Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III.  To learn more, visit


Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice.  Henry

Ford Health System has a new approach for its employee benefits program - My Choice

Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life.  As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

benefits and services. Employee's classified as contingent status are not eligible for benefits

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Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

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