Sales Manager/Medicare & Individual Sales (Troy, MI) - Health Alliance Plan

🔍 Troy, Michigan

New
📁
Clinical/Allied Health
📅
255346 Requisition #
📅
19 hours ago Post Date

GENERAL SUMMARY:

Responsible for the retention and growth of the Medicare and Marketplace lines of business (both Individual and Group) accounting for more than $400 million in annual revenue. Support membership growth through the development of key relationships and implementation of process improvements for both new sales (group and individual) primarily within the Agent, Agency and FMO channels. Coordinate the development and implementation of specific sales and growth strategies, working across multiple departments and teams, including business development, labor, advertising, client services, underwriting and planning and marketing support. Coordinate the development and implementation of Medicare Advantage sales strategies, compliance activities and oversight of external agents and agencies.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Lead team of Lead Medicare/Marketplace Consultants (LMC’s) to achieve new business sales targets and implement strategic growth initiatives within the external broker channel.
  • Refine and monitor key performance indicators (KPIs) for all LMC’s. Identify and escalate any areas of performance that fall outside of expected levels to leadership and senior management. Collaborate with sales team on possible solutions to any performance gaps.
  • Maintain sales policies and procedures ensuring that they are updated with new or revised regulations.
  • Conduct annual training (or as needed) with all sales agents as required by CMS.
  • Conduct continuous reviews / audits on sales agents and agencies.
  • Evaluate, and modify as necessary, sales presentations to assure consistent, accurate and compelling messaging and value proposition. Evaluate and provide feedback to sales team on “practice” presentations prior to delivery to selected clients.
  • Identify opportunities for sales and product training and work with internal stakeholders to provide necessary training for existing team and develop standardized training process for new employees within the sales department.
  • Attend regular and/or critical meetings, events and sales functions with internal and/or external customers to promote HAP Products and Services. Plan and prepare for appropriate promotional materials to be distributed at various functions.
  • Be the liaison for the Sales team and communicate effectively to provide expertise, knowledge and recommendations for seamless daily operations. Bring concerns and pending issues to the Director in a timely manner for balanced resolutions.
  • Owns day to day FMO relationships and reporting.
  • Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor’s Degree in Sales & Marketing, Healthcare Administration, Business Administration or related field or an additional four (4) years of related experience in lieu of education requirement.
  •  At least five (5) years of successful health insurance sales experience in the Medicare market.
  • Minimum of three (3) years of leadership and/or management experience.
  • Familiarity with health plan operations and federal, and state regulations.
  • Familiarity with a broad range of health plan options (HMO, PPO, CDHP).
  • Demonstrated leadership skills.
  • Excellent written and oral communication skills.
  • Strong presentation and interpersonal skills.
  • Commitment to service excellence.
  • Respect for diversity.
  • Ability to manage multiple projects.
  • Strong organizational and time management skills.
  • Strong analytical skills and attention to detail.
  • Ability to coach and guide sales team, including implementation of appropriate staff training.
  • Excellent public relations and public speaking skills.
  • Team spirited.
  • Strong understanding of the sales process for both group new business and sales.
  • Working knowledge of an integrated health delivery system.
  • Proficiency operating personal computers and associated software programs including, but not limited to, Word, Excel, and PowerPoint.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Must possess a valid Driver’s license and maintain an acceptable driving record.
  • Must be a licensed Agent with the State of Michigan in Accident Health & Life insurance.

Overview

HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals,          companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.

 

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice.  Henry

Ford Health System has a new approach for its employee benefits program - My Choice

Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life.  As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

benefits and services. Employee's classified as contingent status are not eligible for benefits

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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