Office Services/Mailroom Forklift Specialist (in Troy, MI) - Health Alliance Plan
🔍 Troy, Michigan
General Summary:
The Office Services Specialist provides comprehensive onsite support for mailroom, print center, marketing logistics, and general office service operations. This role ensures accurate, timely, and secure handling of mail, packages, and print requests for all departments, while maintaining office equipment, managing supplies, assisting with conference room set up and AV support, and supporting offsite marketing events. The position requires strong customer service skills, attention to detail, and flexibility to perform related duties as assigned, including occasional support for other areas.
Principal Duties and Responsibilities:
- Receive, sort, and distribute incoming postal, interoffice, and package deliveries according to established schedules.
- Prepare and meter outgoing mail; ensure proper postage, classes, and compliance with postal regulations.
- Process large or special mailings, including mail-merge services and use of inserting/folding machines.
- Track and confirm deliveries using internal and carrier systems (UPS, FedEx, USPS, etc.).
- Package and ship outgoing items using carrier websites and internal tracking tools.
- Fulfill production printing requests using Fiery or comparable print software.
- Operate high-volume printers, copiers, and finishing equipment; perform routine maintenance and basic troubleshooting.
- Coordinate with outside vendors for emergency or overflow print jobs.
- Maintain print supply inventory (paper, toner, staples, etc.) and reorder as needed.
- Provide basic troubleshooting for copiers, printers, postage meters, and related office equipment.
- Open, update, and close service tickets in systems such as ServiceNow.
- Schedule and coordinate equipment maintenance with service providers.
- Assist with conference room setup, including arranging furniture, preparing AV equipment, and performing basic AV troubleshooting.
- Fulfill departmental requests for office supplies, printed materials, or display setups.
- Transport materials, mail, and packages between company sites and offsite locations using company vehicles.
- Provide offsite support for Marketing team events, including transporting, setting up, and breaking down displays, signage, and promotional materials.
- Assist with office and departmental moves, including disconnecting, moving, and reconnecting PCs and peripherals.
- Verify shipments against packing slips or purchase orders before accepting delivery; submit documentation for inventory updates.
- Support offsite warehouse activities, including inventory counts and material handling.
- Maintain confidentiality and comply with HIPAA and other applicable regulations.
- Follow all safety procedures for handling equipment and materials; participate in safety training as required.
- Keep work areas organized and free from hazards.
- Perform related duties as assigned to meet operational needs, including coverage for absent team members.
- Assist supervisors with tracking, reporting, and process improvement initiatives.
Education/Experience Required:
- High School Diploma or equivalent required.
- Associate degree preferred.
- One year of clerical and/or mailroom experience.
- Two years’ print experience preferred.
- Proficiency with Microsoft Word, Excel, and Adobe Acrobat.
- Strong organizational, time management, and multitasking abilities.
- Excellent attention to detail and accuracy.
- Effective verbal and written communication skills with a customer service focus.
- Ability to lift and move objects up to 50 lbs.
- Valid Michigan driver’s license and safe driving record.
- Valid forklift operator license.
Physical Demands/Working Conditions:
- Fully onsite position in an office, mailroom, and print center environment.
- Regular standing, walking, bending, lifting, and carrying.
- Occasional exposure to warehouse or outdoor conditions during deliveries or offsite marketing events.
- May require overtime or adjusted hours to meet deadlines or support high-volume periods.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.