Network Field Engineer (On Site) - Health Alliance Plan
🔍 Troy, Michigan
This position will require on site/in person work daily.
GENERAL SUMMARY:
The Network Field Engineer provides support for data center LANs, WAN connections, and application performance troubleshooting. This individual is responsible for delivery of new functionality, day-to-day operations, and participating in break/fix activities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Monitor the day-to-day operations of the data network within his/her defined scope.
- Provide technical assistance and resolution for network problems.
- Recommend and assist with the implementation of complex upgrades and improvements to the data network as assigned.
- Work with other infrastructure groups and end-users to identify and troubleshoot performance issues in an enterprise environment.
- Monitor the installation, maintenance, and monitoring systems of the Clients' network.
- Participate in on-call rotation.
- Problem Solving and Critical Thinking.
- Applies advanced skills to resolve complex problems not covered by existing procedures or practices independently.
- Displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems.
- Interaction with HFHS Security Operations and HFHS Network Operations area in support of network environment.
- Able to work frequent evenings and weekends.
- Strong team player that must have the ability to work efficiently and effectively within a team environment and adhere to existing processes and procedures.
- Reliable with a positive mental attitude and professional appearance.
EDUCATION/EXPERIENCE REQUIRED:
- Associate's degree or one to two (1-2) years of vocational technical training preferred.
- Advanced certifications for equipment supported
- Five plus (5+) years of experience in a complex multi-vendor network using technologies such as OC3, OSPF, DS3, T1, Layer 2/3 Switching/Routing on a Avaya/Nortel 8600/8800/5500 and Cisco 65xx, 37xx, Nexus 55xx and 22xx series platforms and hierarchical network topology.
- Experience with TDM equipment such as GDC preferred.
- Has quantifiable experience designing and implementing comprehensive network solutions using Avaya/Nortel and Cisco Networks products.
- Can, without assistance, plan, implement, and/or engineer network solutions based upon Avaya/Nortel and Cisco equipment with intermediate to advanced complexity.
- Able to create comprehensive documentation using Visio and related tools.
- Plan, implement, and/or engineer network solutions based on Nortel equipment with intermediate to advanced complexity.
- Knowledge of HIPAA regulations preferred.
- Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices.
- No direct supervisory or leadership experience required.
- In-team mentoring experience.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.