Lead - Digital Literacy | Full Time
GENERAL SUMMARY:
The Digital Literacy Lead is a senior individual contributor responsible for designing and delivering key components of the enterprise Digital and AI Literacy Program at Henry Ford Health. This role serves as a subject matter expert in digital and AI enablement, leading advanced training initiatives and driving consistency, quality, and innovation in program delivery. This position is critical to evolving enterprise literacy capabilities by translating business needs into targeted learning experiences that improve productivity, enhance decision making, and support responsible AI adoption.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Design and develop role-based learning pathways and advanced training content across digital literacy, data interpretation, and AI-enabled workflows.
- Lead complex training sessions and workshops, including executive briefings, department-level enablement sessions, and enterprise rollouts.
- Guide best practices for AI tool usage and responsible AI principles, ensuring effective application across workflows and business functions.
- Establish and maintain standards for curriculum quality, instructional design, and delivery methods across the program.
- Partner with executive leadership, department heads, analytics teams, Digital Enablement Hub leadership, IT, and business stakeholders to assess literacy needs, prioritize focus areas, and gather feedback for program evolution.
- Foster a culture of learning and adoption by establishing and supporting Communities of Practice for digital and AI literacy, encouraging peer learning, use-case sharing, and collaboration.
- Curate and maintain a centralized repository of AI literacy resources, including training materials, recordings, job aids, FAQs, and best-practice examples.
- Provide guidance and mentorship to Delivery Associates and program participants to deepen digital and AI literacy capabilities.
- Analyze program metrics and participant feedback to identify opportunities for improvement and innovation.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in business, education, healthcare, information systems, or related field required. Master's preferred.
- Minimum of three (3) years of progressive experience in digital enablement, analytics, training, project/program management, or related field.
- Demonstrated experience designing and delivering enterprise scale training or literacy programs.
- Demonstrated experience teaching, facilitating, or training large and diverse audiences.
- Microsoft 365 Copilot or other AI enablement experience required.
- Microsoft 365 (Excel, Word, PowerPoint, Teams, Outlook) required.
- Strong instructional design and facilitation skills required.
- Analytical thinking and data storytelling required.
- Power BI, Power Platform, or analytics tool experience preferred.
- Exposure to enterprise AI and data platforms preferred.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.