IT Applications Specialist (Hybrid - Troy, MI) - Health Alliance Plan
GENERAL SUMMARY:
Under minimal supervision responsible for maintaining, reporting, upgrading and configuring networked data based applications. Provides client access to applications as appropriate and responsible for interaction with all levels of staff to assist in determining system requirements for applications and assisting in the install and configure the applications to work in a networked environment.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Meets with vendor, users, and managerial staff to determine and specify system requirements and objectives.
- Estimate costs requirements of system to ensure cost effectiveness in projects.
- Manages new projects/implementations by tracking details, communications, timelines, plans between all parties involved in the project.
- Assists with the implementation of new system developing rollout plans.
- Prepares progress reports and other administrative reports.
- Performs software upgrades and configures components as necessary to fit to the environment and provides documentation of changes.
- Maintains software in compliance with standards.
- Assist in the development of standards for software.
- Administers access to systems as appropriate.
- Experience with Crystal Reports, some knowledge of other database reporting tools (Access, SQL, Oracle, etc.).
- Performs systems software analysis for performance and integrity as necessary.
- Provides primary ongoing support for departmental application systems, but other I.T. responsibilities (i.e. programming, desktop support, loading of software, maintaining servers, etc.) may be required.
- Works with departmental software management to develop appropriate statistics, reports and presentations.
- Serve as the initial and primary contact for issues, for both the staff and other professional end users of Department specific software.
- Participates in I.T. council and Information Security Team meetings and completes tasks related to these groups.
- Performs other related duties as assigned.
Department Responsibilities:
- Administer and maintain Windows/Linux servers, including software installation, configuration, vulnerability patching, and monitoring system health.
- Perform vulnerability remediation to ensure systems are secure and compliant with industry standards.
- Troubleshoot, diagnose, and resolve issues with vendor-provided software and custom applications.
- Support and administer Azure resources, including Azure Kubernetes Service (AKS) and other Azure cloud services.
- Perform Java upgrades.
- Implement and manage CI/CD pipelines using Jenkins for continuous integration and deployment processes.
- Manage Facets application, ensuring optimal operation and performance.
- Write and optimize PowerShell scripts for automation and task management.
- Monitor, troubleshoot, and resolve issues related to both application and system performance.
EDUCATION/EXPERIENCE REQUIRED:
- Minimum of 2-3 years of college level coursework in computer sciences, programming, or a related field or the equivalent of related work experience
required. - Undergraduate degree required in math, business, computer science, engineering, nursing, or related discipline with an information technology focus (preferred).
- Minimum of one (1) year of experience with specific application software and in addition to or in place of this experience the position requires at least two years of experience in a specific area of healthcare.
- Must have ability to work in Microsoft and Unix environments and be familiar with Windows and Unix software configurations.
- Experience operating in a clinical or healthcare setting (preferred).
- Minimum of two (2) years’ experience in application implementation, management, and support preferred.
- Support of multiple applications and platforms preferred.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.