Instructional Designer (Hybrid - Troy, MI) - Health Alliance Plan
🔍 Troy, Michigan
GENERAL SUMMARY:
The Instructional Designer-Trainer will design, develop, and deliver engaging learning solutions, including web-based, instructor-led, blended, and virtual training. Collaborating with HAP’s subject matter experts (SMEs), the ID structures content align with organizational needs and learner ability levels.
Applying adult learning principles, this role supports HAP’s business goals through both online and in-person instruction. Trainers collaborate to develop courseware, define learning objectives, create assessments, and lead content production. Strong organizational and leadership skills are essential to delivering high-quality training that meets HAP’s strategic goals.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Develop proficiency in all aspects of HAP’s business lines, products, and services.
- Assess customer and learner needs in relation to business goals, ensuring training aligns with organizational goals.
- Translate needs analysis into well-defined learning objectives and effective training strategies.
- Create detailed design documentation, including storyboards, as needed.
- Design training programs that address both learner skill development and business challenges.
- Collaborate with subject matter experts to confirm and refine instructional content.
- Incorporate hands-on practice opportunities to reinforce learning and competency development.
- Develop assessments that accurately measure learner progress, including quality distracters and interactive exercises.
- Tailor training complexity matches client expectations and contract requirements.
- Participate in call calibrations and take live calls to keep firsthand knowledge of end-user experiences.
- Maintain high-quality standards in all training materials and delivery methods.
- Ensure all instructional design work meets customer expectations for excellence and aligns with project profitability goals.
EDUCATION/EXPERIENCE REQUIRED:
- Related and relevant experience may be considered in lieu of academic requirements. Related experience is defined as six (6) years’ experience in instructional design or end user training within the learning, insurance, healthcare or government regulated industry.
- Minimum of three years of experience in instructional design within the learning industry, taking part in all phases of the project life cycle and showing creative solutions for deliverables. Graduate degree experience is acceptable.
- Minimum of three years of experience as a lead instructor, trainer, or teacher, showing ability in instructional delivery and learner engagement.
- Proven track record in researching content, working with SME/S and transforming content into performance-based, engaging Web-based and/or classroom training.
- Excellent analytical skills and the ability to convert information and needs into practical training deliverables.
- Proven superior writing skills, including the ability to write concise, creative and effective instruction, especially for training. Excellent computer skills.
- Experienced scriptwriter with ability in creating complex, realistic scenarios for video and audio (off-the-shelf) is optimal.
SKILLS AND ABILITIES:
- Classroom Management – Maintaining a productive and inclusive learning environment.
- Adaptability – Adjusting teaching methods to accommodate different learning styles.
- Active Listening – Understanding student needs and responding appropriately.
- Public Speaking – Delivering engaging and confident presentations.
- Leadership & Professionalism.
- Mentorship & Coaching – Guiding learners toward personal and professional growth.
- Problem-Solving – Addressing challenges in learning and classroom dynamics.
- Time Management – Balancing instruction, preparation, and administrative tasks.
- Continuous Learning – Staying updated on industry trends and best practices.
- Cultural Competency – Creating an inclusive environment for diverse learners.
- Excellent documentation skills.
- Excellent verbal and written communication skills.
- Self-directed and self-motivated.
- Strong interpersonal skills and discretion.
- Organizational and time management skills.
- Problem solving and decision-making ability.
- Strong understanding of HAP's health care delivery system.
- Knowledge of HAP's benefits, riders, etc.
- Knowledge of continuous improvement processes.
- Strong understanding of the processes used with Client Services.
- Quality improvement.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
Â
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.