Appeals & Grievance Analyst (Hybrid - Troy, MI) - Health Alliance Plan

🔍 Troy, Michigan

📁: Business (Non-Clinical)

📅   : 241787 Requisition #

📅   : Jul 03, 2024 Post Date

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EDUCATION/EXPERIENCE REQUIRED:

Associate degree in healthcare or a related field.
At least two (2) years of member appeal and grievance experience.
Minimum of two (2) years of experience working on utilization management platform-processing authorizations.
Minimum of two (2) years of experience compiling data for appeal review with regulatory entities.
Minimum of two (2) years of experience performing quality management case reviews.
Must have successful experience with business writing which will be demonstrated by passing a writing assessment.
Demonstrated knowledge of the Medicare Advantage, Federal Government, Medicare benefits, all Commercial including Self-Funded benefit guides, contracts and riders, eligibility and direct pay programs and rates.
Demonstrated knowledge of billing/claims and customer service functions in a healthcare environment.

SKILLS:

Must demonstrate strong analytical and critical thinking skills.
Must demonstrate excellent problem-solving techniques.
Must possess a very high degree of patience, maturity, empathy, tact and diplomacy and be able to work with all levels of people within the organization.
Must possess a high degree of poise and good judgment in responding to inquiries from customers with varying attitudes and have excellent written, listening and verbal communication skills.
Must be flexible and handle multiple priorities through organizational and time management skills.
A demonstrated ability to work in a Windows environment, HAP’s current documentation system (Pega A&G, Pega CRM and Microsoft Word).
Knowledge of medical terminology.

CERTIFICATIONS/LICENSURES REQUIRED:

Minimum of two (2) years of experience as a Licensed Practical Nurse (LPN) in the State of Michigan preferred.
Minimum of two (2) years of experience as a Registered Health Information Technician (RHIT) preferred.

Overview

HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health System has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

benefits and services. Employee's classified as contingent status are not eligible for benefits

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

Appeals & Grievance Analyst (Hybrid - Troy, MI) - Health Alliance Plan

🔍 Troy, Michigan

Overview

Benefits

Equal Employment Opportunity/Affirmative Action Employer

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