Access Optimization Consultant (Hybrid)
GENERAL SUMMARY:
Under limited supervision from the Director, Operational Efficiency, or other senior leaders within System Ambulatory Operations, the Access Optimization Consultant is responsible for the facilitation of multiple access improvement efforts, including core system scheduling algorithm design. Functions as a subject matter expert for scheduling build, algorithm design tactics, and associated performance management data. Leads and collaborates with stakeholder teams to develop or update system scheduling design policies. Recommends and employs system standards in daily work to promote the accuracy and efficiency of patient access channels. Functions as a subject matter expert in the scheduling and patient access space for all of system ambulatory. Leads implementations and prepares recommendations and reports for management. Continuously learns and applies new access improvement methodologies and acquires technical knowledge of EMR functionality along with other tools which will support initiatives throughout system ambulatory operations. Assists in integrating scheduling build into all patient portals, with an emphasis on creating foundational build upon which digital scheduling will rely. Understands how to root cause process/efficiency issues, then recommends and employs improvement strategies. Captures user requirements to develop or modify collaboration products that address complex business problems. Applies a variety of improvement methodologies (including design thinking, agile, lean six sigma, etc.) and group management techniques to support individuals and teams through project deployment. Works collaboratively with leadership to improve patient experience, increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Works with complimentary teams such as Virtual care, MyChart, Web services, Marketing, Transformation Consulting, Analytics, clinical leadership etc. to ensure processes are consistent and patient friendly. May supervise tasks of contract analysts or students.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in a related field. BS in business, industrial or related engineering, nursing, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors, or a science degree in a related field is preferred.
- Four (4) years of relevant experience required (relevant experience includes experience in health care, health insurance, business, data analysis, project management, etc.).
- Experience applying problem solving approaches.
- Must be proficient MS Excel. Knowledge of SQL, power BI and MS Visio is a plus.
- Ability to manage simultaneous assignments with potentially conflicting priorities and deadlines.
- Ability to be flexible and adaptable while still meeting goals and due dates.
- Growing base of analytical/technical, facilitative, and process improvement tools/knowledge.
- Strong knowledge of effective data gathering techniques. Ability to thrive in a matrixed working environment.
Overview
HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, Â Â Â Â Â companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.
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Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s Â
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Â Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. Â My Choice Rewards is a program as diverse as the people it serves. Â There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. Â As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services. Employee's classified as contingent status are not eligible for benefits
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.